Delivery

Green Olive at Red Hill delivers to most cities and towns throughout Australia. Generally deliveries take between 1-3 days. Deliveries are made between 8am and 5pm Monday to Friday.

Victoria:

Delivery Fee of $8.50 applies for deliveries in Victoria.

Orders can be placed online 24 hours a day’s 7 days a week

Other Australian States / Territories:

Delivery Fee of $16.50 applies for deliveries in all other states and territories.

Orders can be placed online 24 hours a day’s 7 days a week.

International:

Delivery Fee is calculated and emailed to you within 1 working day.

We only pass on the postage and handling cost we incur.

Orders can be placed online 24 hours a day’s 7 days a week.

Bulk Orders:

Please ask one of our staff for a quote on bulk hamper deliveries as discounts may apply.

Further Information:

Please do not hesitate to contact one of our friendly team members to answer any further queries or concerns you may have. Phone 03 5989 2992.

FAQ's

What if I need more speedy delivery?

We can arrange express delivery anywhere in Australia but fees will apply.

Please call 03 5989 2992 to discuss with our team.

What if the recipient is not home upon delivery?

Should the recipient not be home when your delivery is made, the following may occur:

Hamper will be left at the recipient’s front or back door, if:

• Requested to do so by the sender; or If our experienced couriers deem it safe to do so,
  or
• A calling card will be left on recipient's door or in their letterbox asking them to call Green Olive at Red Hill  and arrange a convenient time for re-delivery (charges may occur for re-delivery).

In the case of a delivery outside Melbourne, the hamper may be returned to nearest post office and a delivery notice placed in the recipient’s mailbox.

What happens if I supply the wrong address?

Please be especially careful when providing delivery details. Inaccurate or misspelt information can delay delivery. The more information you can provide the better! If an incorrect address has been supplied, a redirection or redelivery fee of up to $14.50 AUD will apply.

Can I specify delivery time?

We will make every effort to ensure that your gift is delivered on the required day but cannot ensure an exact delivery time e.g. 3pm.

What happens if an item in a hamper is out of stock?

We will substitute the item with a similar product of the same value.

What happens if I need to cancel an order?

We do not accept, under any circumstances, cancellation of orders after they have left our premises.

Security

Green Olive at Red Hill is committed to the security, comfort and confidence of its customers and online shoppers.

All personal information such as credit card numbers, home/billing addresses and other classified and private information which is given forth is only used for the following purposes:

• processing and delivering your order
• ensuring that you are provided with the best possible customer service
• the provision of product updates and newsletters (if requested)

All information that we hold is secure and inaccessible to anybody other than those involved in those processes listed above.

Any online purchases made on this site have the benefit of the latest SSL encryption security to protect you.

If you are still uncomfortable purchasing online, please call us on 03 5989 2992 and we will happily process your order over the phone.

Liquor Sales

Liquor License Number 36089751

Under the Liquor Control Reform Act 1998 it is an offence

• To supply alcohol to a person under the age of 18 years (penalty exceeds $6,000)
• For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)

Packaging

All Green Olive at Red Hill ® hampers are packed in stylish green and white gift boxes that truly showcase the gifts inside.

These sturdy boxes ensure that your gift will arrive safely and can then double as great storage boxes for the future.

All our gifts are packed with complimentary gift tags that are hand written with your personalized message.

Corporate clients may also like customize boxes and ribbons to suit their corporate image.